Terms of Service

Last updated: March 2026

1. Acceptance of Terms

By accessing or using the Chill & Chat platform ("Service"), operated by [COMPANY_LEGAL_NAME] ("we", "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Chill & Chat is an event management and ticketing platform that allows users to browse events, purchase tickets, register for events, and attend social experiences in Barcelona, Bucaramanga, and other cities.

3. User Accounts

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must be at least 18 years old to use the Service.
• We reserve the right to suspend or terminate accounts that violate these terms.

4. Ticket Purchases

• Ticket prices are displayed at the time of purchase and include applicable fees.
• Once a ticket is purchased and confirmed, it is generally non-refundable unless otherwise stated by the event organizer.
• Tickets are personal and may not be resold or transferred without authorization.
• We reserve the right to cancel orders suspected of fraud or abuse.
• Ticket reservations are held for a limited time (typically 10 minutes). If not confirmed, the reservation will expire and tickets will be released.

5. Event Cancellation

• If an event is cancelled by the organizer, ticket holders will be notified and may be eligible for a refund.
• We are not liable for event cancellations, changes in schedule, or changes in venue.

6. User Conduct

You agree not to:

• Use the Service for any unlawful purpose.
• Attempt to gain unauthorized access to any part of the Service.
• Use automated tools to scrape or collect data from the Service.
• Harass, abuse, or harm other users.

7. Intellectual Property

All content on the Service, including logos, text, images, and software, is owned by or licensed to [COMPANY_LEGAL_NAME] and protected by intellectual property laws.

8. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

9. Governing Law

These terms are governed by the laws of Spain for users in the EU, and by the laws of Colombia for users in Colombia. Any disputes shall be resolved in the courts of Barcelona, Spain or Bucaramanga, Colombia, as applicable.

10. Changes to Terms

We may update these terms from time to time. We will notify users of significant changes. Continued use of the Service after changes constitutes acceptance.

11. Contact

For questions about these terms, contact us at: [CONTACT_EMAIL]